HRSG - Innovative Business Solutions is currently hiring for the Manager Customer Services for one of its client
Job Responsibilities:
Supervising day-to-day operations in the customer service department.
Responding to customer service issues in a timely manner.
Creating effective customer service procedures, policies, and standards.
Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
Implementing an effective customer loyalty program.
Maintaining accurate records and documenting all customer service activities and discussions.
Assessing service statistics and preparing detailed reports on your findings.
Hiring and training new customer service agents.
Managing the approved budget of the customer service department.
Staying informed on the latest industry techniques and methods.
Requirements:
•Previous experience in quality assurance or a similar field. •Working knowledge of tools, methods, and concepts of quality assurance. •Good communication skills, both verbal and written. •Possess at least a bachelor’s degree, Post Graduate Diploma or Professional Degree in Business Studies / Administration.
